Customer Service Rental Event Manager – Aviation (all genders)

• Review rental requests for the EMEA region and interact with internal stakeholders, including P&WC Leasing, to find best solutions to meet customer requirements, keeping in mind allocation priorities, market dynamics, and need to optimize rental pool for revenue generation.
• Coordinate all administrative requirements, draft, negotiate, and sign CSC engine rental agreements. Ensure day-to-day execution of the agreements and address all related questions – logistics, commercial, contractual as well as with regards to post-rental inspections and smooth / timely return of the asset.
• Initiate immediate contact for an AOG or urgent situations with P&WC organizations (P&WC CFirst Center) to offer fastest return to service when a rental engine is needed. AOG situations might require support outside of typical office hours, including on weekends on a rotational basis with the team.
• Develop and improve customer relationship via regular and targeted communications throughout the rental process. Effectively document interactions and information within CRM for all customer events, from initiation to closure.
• Liaise between internal teams and customers to facilitate resolution of issues, including possible technical and operational challenges, and foster collaboration within and outside of the Command Center team when related to rental activities.
• Support financial reporting activities, including payment alignment, invoice management, accuracy with invoicing generation, and monthly reviews.
• Identify and share recommendations for process enhancements, integration with P&WC Leasing, and ownership of the EMEA market.
• Propose ideas and projects.

• Successful degree in relevant studies (i.e. business administration, logistics / supply chain, engineering) and/or relevant work experience.
• Technical interest, knowledge of aircraft engines or aviation industry. Prior experience with Pratt & Whitney Canada engine lines would be a plus.
• Good understanding of commercial processes, contractual language, and invoicing.
• Working knowledge of MS Office (Word, Excel, Access, PowerPoint) and comfortable working with multiple IT platforms (CRM and SAP S/4HANA).
• Strong customer service focus, ability to manage multiple tasks simultaneously and to build relationship with stakeholders.
• Demonstrated problem-solving skills along with the ability to propose process changes and improvements. Willingness to drive business and take initiative.
• The candidate should be a positive and dedicated team player, at ease with working in a dynamic, international environment.
• Excellent written and verbal English communication skills.
• Readiness for on-call services, including outside of typical hours (occasionally).

• Attractive salary in accordance with the IG Metall collective agreement, holiday and Christmas bonus and other special payments, profit-sharing program, and company pension scheme
• Good work-life balance: 35-hour week, 30 days holiday, flexible working time models with flextime options, and the possibility to work remotely
• Extensive further training opportunities and individual development programs
• EGYM Wellpass and company sports groups
• Mobility offerings like bike leasing, public transport subsidy (Deutschlandticket Job), commuter and company buses as well as car leasing offerings
• E-charging stations and free parking spaces
• Financial relocation support for new hires
• Company restaurant and barista bar
• Great team spirit and employee events

We shape the future of aviation and bridge cultures and people. Our employees’ diverse ideas, experiences, and perspectives are essential to our success. As an employer, we are committed to promoting diversity and inclusion in the workplace.